Start with ownership and site documentation
Before initiating a reset, confirm that the device belongs to the site and that the handover records or admin owner details have already been checked.
What the normal SADP reset flow usually involves
- Discover the device on the local network
- Export the required file or support data
- Work with the authorized support channel or distributor
- Import the returned reset material and set a new password
After reset, do not leave the site messy again
- Store the new password properly
- Update handover documentation
- Confirm app access and local admin access
- Check time, network, and platform settings
Password recovery is not only a technical step. It is also a documentation and support
discipline problem.
Need the right support software first?
The downloads portal helps you get to the official vendor software and support pages faster, especially when the issue is tied to a specific ecosystem.